The Callytix dashboard is your command centre for team call activity.
Overview Metrics
See total calls, connected calls, missed calls, and average duration at a glance. Filter by date range and employee.
Call Logs
Browse detailed call history with caller information, duration, call type, and timestamps.
Reports
Access employee scorecards, hourly patterns, win rates, and other performance reports from the Reports section.
Related Video Tutorials
Dashboard, Live Activity, & Advanced Call Reports
Learn how to navigate the main dashboard, monitor active agents in real-time on the Live Dashboard, and dive deep into Call Analytics (including general trends, employee performance, and call outcomes) and exportable Employee Reports.