Help Centre Getting Started

Understanding the Call Dashboard

The Callytix dashboard is your command centre for team call activity.

Overview Metrics

See total calls, connected calls, missed calls, and average duration at a glance. Filter by date range and employee.

Call Logs

Browse detailed call history with caller information, duration, call type, and timestamps.

Reports

Access employee scorecards, hourly patterns, win rates, and other performance reports from the Reports section.

Callytix Assistant

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