Privacy Policy

1. Who we are

This Privacy Policy applies to Callytix ("we", "us", "our", "Platform"). By using our website, mobile application, and services (collectively, "Services"), you consent to the data practices described in this Policy.

2. What information we collect

We may collect the following types of information when you use our Services:

Personal Information You Provide:

• Account Information: Name, email address, phone number, company name, business address, GST number, and other business registration details when you sign up, request a demo, or contact support

• Lead Information: Names, phone numbers, email addresses, company details, addresses, and other contact information submitted through lead capture forms or imported from business contacts

• Employee Information: Names, email addresses, phone numbers, and device information for employees using the mobile app

Call and Communication Data:

• Call Logs: Phone numbers called, call duration, call status (connected/missed/rejected), call timestamps, call type (incoming/outgoing), and call notes

• Call Recordings: Audio recordings of calls (when enabled), stored securely with metadata

• Contact Lists: Phone contacts synchronized from employee devices for call identification and lead matching

Technical and Usage Data:

• Device Information: Device model, operating system version, app version, battery level, and unique device identifiers

• Location Data: Geographic location information for call logging and analytics (when permitted)

• Usage Analytics: How users interact with the platform, feature usage patterns, performance metrics, and system logs

• IP Address and Browser Information: For website access and security monitoring

Payment Information:

• Billing Data: Payment method details, billing addresses, transaction history, and subscription information processed through secure payment gateways

• Referral and wallet data: information about referral codes used, referral relationships, wallet balances, and transaction history — to process referrals, track rewards, and manage your account.

3. Why we collect information & how we use it

We collect and process your information for purposes including:

Core Service Functionality:

• Call Tracking: Monitoring and logging business calls for performance analysis

• Analytics and Reporting: Generating insights on call patterns, employee productivity, and business metrics

• Lead Management: Capturing and organizing potential customer information

• Contact Synchronization: Matching call logs with business contacts for better identification

Service Provision and Support:

• Account Management: Creating and maintaining user accounts, managing subscriptions

• Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance

• Communication: Sending service updates, billing notifications, and important announcements

Platform Improvement:

• Performance Monitoring: Analyzing system usage to improve service reliability

• Feature Development: Understanding usage patterns to enhance platform capabilities

• Quality Assurance: Debugging issues and maintaining service quality

Legal and Security:

• Compliance: Meeting legal obligations and regulatory requirements

• Fraud Prevention: Detecting and preventing unauthorized access or fraudulent activities

• Security Monitoring: Protecting against security threats and maintaining platform integrity

4. Sharing and disclosure of information

Unless otherwise stated here, we do not sell your personal data to third parties. We may share your data in the following cases:

Service Providers:

• Cloud Hosting: Secure storage and processing of data through AWS and similar providers

• Payment Processing: Transaction data with Razorpay and other payment gateways for billing

• Analytics Services: Usage data with analytics providers to improve service quality

• Communication Services: Email and SMS delivery through approved service providers

Business Operations:

• Affiliated Companies: Within our corporate group for operational purposes

• Business Transfers: In case of merger, acquisition, or sale of business assets

Legal Requirements:

• Law Enforcement: When required by law, court order, or government request

• Legal Protection: To protect our rights, safety, or property, or that of our users

• Fraud Prevention: Sharing information necessary to investigate or prevent illegal activities

• Referral program data may be shared with referred parties (anonymized) to confirm referral relationships and process rewards.

5. Data security

We implement industry-standard technical and organizational measures to protect the personal data we collect:

• Encryption: Data encrypted in transit (HTTPS/TLS) and at rest

• Access Controls: Role-based access with multi-factor authentication for sensitive operations

• Regular Audits: Security assessments and penetration testing

• Data Minimization: Collecting only necessary data for service provision

• Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure with industry-standard security controls

However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data retention

We retain your personal data only for as long as necessary to:

• Provide the Services you requested

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Support business operations and analytics

Call recordings and detailed logs are typically retained for 2 years unless longer retention is required for legal or business purposes. Other data is retained according to our data retention schedule, typically 7 years for tax and accounting records.

7. Your rights

Depending on your jurisdiction, you may have rights including:

• Access: Request a copy of your personal data

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your data (subject to legal requirements)

• Portability: Receive your data in a structured format

• Restriction: Limit how we process your data

• Objection: Object to certain processing activities

To exercise these rights, contact us using the details below.

8. International data transfers

Your data may be processed in countries other than your own, including India where our primary servers are located. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and tracking technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website usage and performance

• Provide personalized experiences

• Maintain security and prevent fraud

You can control cookie settings through your browser preferences.

10. Third-party services

Our Services may integrate with third-party services. When you connect third-party accounts (such as lead capture integrations), we may access data from those services according to their terms and your permissions.

11. Children's privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately.

12. Changes to this Privacy Policy

We may update this Policy periodically. When we do, we will update the "Last updated" date and notify users of material changes via email or platform notifications.

13. Contact information

If you have questions about this Privacy Policy or your data, contact us at:

• Email: info@callytix.net