Privacy Policy
Last updated: May 01, 2026
1. Who We Are
This Privacy Policy applies to Callytix ("we", "us", "our", "Platform"). By using our website, mobile application, and services (collectively, the "Services"), you agree to the data practices described in this Policy.
2. What Information We Collect
We collect the following types of information when you use our Services:
Personal Information You Provide
Account Information: Name, email address, phone number, company name, business address, GST number, and other business registration details.
Lead Information: Names, phone numbers, email addresses, company details, and other contact data submitted or imported.
Employee Information: Names, phone numbers, email addresses, and device-related information of users using the app.
Contact List Data (Important Disclosure)
We collect and process contact list data from employee devices, including contact names, phone numbers, and related metadata.
This data is securely transmitted to and stored on our servers (https://api.callytix.net).
This data is used strictly for business and CRM-related purposes, including:
Contact identification and mapping
Lead matching and management
Call analytics and reporting
Sales activity tracking
We do not sell contact data. Contact data is used only to provide core application functionality and is not shared with external third parties except as required for service operation.
By granting contact permissions within the app, users explicitly consent to the collection, transmission, and processing of their contact data as described in this Privacy Policy.
Call and Communication Data
Call Logs: We collect call-related data including phone numbers, call duration, timestamps, call status, and call type.
Call Recordings (if enabled): Audio recordings of calls stored securely with metadata.
This data is securely transmitted to and stored on our servers (https://api.callytix.net) and used for:
Call analytics
Performance tracking
CRM reporting and insights
Technical and Usage Data
Device information (model, OS, app version, identifiers)
Location data (if permission granted)
Usage analytics and performance metrics
IP address and browser information
Payment Information
Billing details, transaction history, and subscription data processed through secure payment gateways
Referral and wallet-related data for rewards and account management
3. Why We Collect Information & How We Use It
We use collected data for:
Core Functionality
Call tracking and monitoring
CRM and lead management
Contact synchronization and identification
Analytics and reporting
Service Operations
Account management
Customer support
Service communication
Platform Improvement
Performance monitoring
Feature development
Quality assurance
Legal and Security
Compliance with laws
Fraud prevention
Security monitoring
4. Data Transmission and Sharing
We do not sell user data.
We securely transmit and store user data on our own servers (https://api.callytix.net) to provide application functionality.
We may share data only in the following cases:
Service Providers: Cloud hosting (e.g., AWS), payment processors, communication services
Analytics Providers: To improve performance and reliability
Legal Requirements: When required by law or authorities
Business Transfers: In case of merger or acquisition
All sharing is limited to what is necessary to operate the service.
5. Data Security
We implement industry-standard security measures:
Encryption (HTTPS/TLS)
Secure server infrastructure
Access control and authentication
Regular security audits
However, no system is 100% secure.
6. Data Retention
We retain data only as long as necessary:
Call logs and recordings: typically up to 2 years
Business and financial records: up to 7 years
Other data: based on operational needs
7. Your Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccurate data
Request deletion
Restrict processing
Data portability
To exercise these rights, contact us.
8. International Data Transfers
Your data may be processed in India or other countries where our servers are located. We ensure appropriate safeguards are in place.
9. Cookies and Tracking
We use cookies and similar technologies to:
Maintain sessions
Improve performance
Analyze usage
Ensure security
10. Third-Party Services
We may integrate with third-party services. Data access depends on your permissions and their policies.
11. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be communicated through the app or email.
13. Contact Us
If you have questions, contact us:
Email: info@callytix.net