SIM-based Call Tracking & Analytics Features
Everything you need to monitor, analyze, and optimize your team's calling performance in one powerful platform.
Real-Time Call Tracking
Track all incoming, outgoing, missed, rejected, unanswered, unique, and connected calls handled by all team members in real-time with an intuitive central dashboard.
- Monitor all call types in real-time
- Track call duration and patterns
- Identify unique vs repeat callers
- Comprehensive call history and logs
- Instant notification on missed calls
Organize & Track Every Lead
Manage leads by analyzing and tracking key information about all leads. Employees can easily view and contact assigned leads, update lead status with notes, and measure sales closure rates with comprehensive statistics.
- Complete lead history tracking
- Kanban board for visual pipeline
- Tags and notes for organization
- Lead assignment and distribution
- Sales closure rate analytics
Call Recording Storage
Synchronize and store each call recording from employee devices to a central cloud-based dashboard. Access, playback, and analyze recordings anytime to improve quality and training.
- Automatic recording synchronization
- Secure cloud storage
- Easy playback and download
- Quality assurance and training
- Compliance and record keeping
After-Call Workflow Forms
Ensure consistent and structured post-call data entry. Immediately after a call hangs up, the Callytix Android app prompts the rep with a customized form to record call outcomes, follow-ups, and customer feedback.
- Interactive prompt triggered post-call
- Customizable fields (single/multi-choice, text, yes/no)
- Define mandatory vs optional fields (can skip optional)
- Link responses directly to CRM history and logs
Product Interest Analytics
Build a product catalog and associate call outcomes with customer interest. Empower reps to select interest tags during after-call workflow forms and analyze interest charts on the manager dashboard.
- Centralized product and category list builder
- Select interested products inside post-call forms
- Visual charts of popular product categories
- Track lead conversion per product line
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