Call tracking should always be transparent and policy-driven.
Inform Your Team
Before enabling call tracking, tell employees that business calls on their work phones will be monitored and logged.
Written Policy
Include call monitoring in your employee handbook or issue a dedicated policy document. Get acknowledgment from each team member.
Business Use
Callytix is designed for business call tracking. Configure work hours and ensure monitoring aligns with your company policies.
Data Access
Only authorised managers should access team call data. Callytix role-based permissions help enforce this.